Company Description Medcity International Academy (MIA) is a premier professional training and coaching institution headquartered in Kannur, Kerala, India, with multiple centres across Kerala and Karnataka. The academy is recognized as a leading provider of English language proficiency and professional assessment test training, with a strong focus on international exam success and global employability. MIA offers specialized preparatory programs for exams such as IELTS, OET, TOEFL, PTE, Duolingo English Test, CELPIP, and healthcare assessments like NCLEX-RN, Prometric, CBT (UK), DHA, HAAD, MOH, BLS, and ACLS.

With experienced trainers, many certified by global bodies, MIA combines evidence-based teaching, digital tools, and personalized coaching to support both online and classroom learners. Its mission is to expand global opportunities for professionals and students across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.

Role Description The Customer Relations Specialist is a full time, on-site role based in Kochi. This role is responsible for handling incoming inquiries from prospective and current learners, providing clear information about courses, schedules, fees, and admission processes. The specialist will manage student communication across phone, email, and digital channels, ensuring timely responses and high levels of satisfaction.





Day-to-day tasks include maintaining accurate records in CRM or student management systems, coordinating with training and admissions teams, resolving concerns, and proactively following up with learners to support retention and engagement. The role also involves gathering feedback, assisting with outreach activities, and representing MIA’s values of professionalism, respect, and learner-centric service in every interaction.

Qualifications

- Strong customer service and customer support skills, with the ability to handle inquiries and resolve issues professionally.
- Ability to foster customer satisfaction and support customer retention through relationship-building and regular follow-up.
- Excellent communication skills, including clear spoken and written English; proficiency in regional languages is an advantage.
- Previous experience in education, training, or service-oriented environments is preferred.
- Comfort with using CRM systems, email platforms, and basic office productivity tools.
- Organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
- Diploma or bachelor’s degree in any discipline; business, communications, or related fields are an added benefit.
- Demonstrated ability to work collaboratively with diverse teams and maintain a learner-centric, inclusive approach.

📌 Customer Relations Specialist (Kochi)
🏢 Medcity International Academy
📍 Kochi