What You’ll Do

- Take end-to-end ownership of customer questions and issues, including troubleshooting, root cause identification, and resolution
- Write code and scripts using Okta APIs and SDKs to build user scenarios and reproduce issues
- Collect information, document bugs, and collaborate with Engineering on API and product issues
- Provide feedback to training and documentation teams to address common or emerging issues proactively
- Meet or exceed customer expectations on response quality, timeliness, and overall experience
- Deliver against customer experience and efficiency targets
- Communicate effectively with customers through multiple channels (written, live chat, calls, in-person)
- Identify process improvements and push creative thinking beyond industry standard practices
- Support customers 24/7 across 3 shifts

What We’re Looking For





- 4+ years of experience in Okta support space
- Okta Certification (Good to have)
- 3+ years of customer and technical support experience
- Experience supporting Identity Access Management (IAM) solutions
- Experience supporting LDAP, SSO, SAML, or WS-Fed protocols
- Excellent analytical and organizational abilities at both high-level and granular levels
- Robust customer service and communication skills across multiple formats
- Ability to work independently with minimal supervision and collaboratively as part of a team
- Ability to remain calm, composed, and articulate when handling challenging customer situations

📌 Customer Identity Engineer(Okta) (Bengaluru)
🏢 American Express Global Business Travel
📍 Bengaluru