Job Summary:We are looking for a customer-focused and empathetic Customer Support Executive to handle enquiries for elderly care, home nursing, and caregiver services.Key Responsibilities:
- Handle incoming and outgoing calls, WhatsApp enquiries, and customer queries.
- Understand customer requirements and explain suitable services and pricing.
- Qualify leads, follow up with prospective clients, and support service conversions.
- Coordinate with the deployment team for caregiver availability and timely placement.
- Maintain regular customer communication until caregiver deployment.
- Update CRM records, follow-up status, and daily reports.
- Address customer concerns and coordinate timely resolutions.
Required Skills:
- Positive communication and interpersonal skills.
- Empathy, patience, and a customer-first attitude.
- Basic computer, Excel, and CRM knowledge.
- Strong follow-up and coordination skills.
- Language - English, Hindi must (Any regional language will be added benefit)
Qualification: Graduate preferred. Customer support or telecalling experience is an added advantage.Objective: To ensure timely customer support, effective follow-ups, and a smooth caregiver deployment experience.