Company Description Cineline India Ltd is a India-based company operating in the broader media and entertainment ecosystem. The organization focuses on delivering quality experiences to its customers and business partners. With its presence in the Mumbai Metropolitan Region, Cineline India Ltd offers opportunities to work in a dynamic, customer-facing environment.

Team members are encouraged to contribute to operational excellence and build long-term relationships with customers. The company values professionalism, integrity, and a commitment to service.

Role Description The Customer Care Executive role is a full-time, on-site position based in the Mumbai Metropolitan Region. The individual in this role will handle incoming and outgoing customer calls, respond to queries, and provide accurate information about company services and offerings.

Responsibilities include resolving customer issues, documenting interactions, escalating complex concerns when needed, and ensuring timely follow-up to maintain high customer satisfaction. The role also involves coordinating with internal teams, providing feedback on recurring customer concerns, and supporting sales by sharing relevant product and service information.





The Customer Care

Executive is expected to maintain a professional and courteous demeanor, adhere to service standards, and support continuous improvement of customer service processes.

Qualifications

- Strong customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction.
- Excellent Communication abilities, both verbal and written, with explicit and courteous interaction across channels.
- Basic Sales skills, with the ability to identify customer needs and promote relevant services or offerings.
- Prior experience in a customer care, call center, or service-focused role is preferred.
- Ability to work on-site in the Mumbai Metropolitan Region and manage shifts as required.
- Proficiency in English and local languages, along with basic computer literacy and CRM or call-handling software familiarity.
- Strong problem-solving skills, attention to detail, and the ability to work calmly under pressure.
- Minimum of a high school diploma; a degree in business, communications, or a related field is an advantage.

📌 Customer Care Executive (Mumbai)
🏢 Cineline India
📍 Mumbai