Company Description Credit91 is a growing financial services organization focused on providing accessible credit solutions and responsible lending options to a wide range of customers. The company emphasizes transparent processes, compliance with regulatory standards, and customer-centric service. Team members at Credit91 work in a dynamic, data-driven environment that values accuracy, integrity, and ethical practices.

The organization offers opportunities to develop expertise in credit, collections, and financial operations while contributing to sustainable business growth.

Role Description The Collection Executive role at Credit91 is a full-time, on-site position based in Gurugram. This role involves managing overdue accounts, contacting customers through phone and other approved channels, and negotiating payment arrangements in line with company policies.

The Collection

Executive will update and maintain accurate records of interactions and payment commitments in the internal systems, monitor account status, and follow up to ensure timely recovery. The role also includes reviewing customer accounts for risk indicators, collaborating with finance and operations teams on complex cases, and adhering to all compliance, privacy, and ethical guidelines.



The person in this role is expected to meet collection targets while maintaining professional and respectful communication with customers.

Qualifications

- Candidates should possess skills in Credit Control and Finance to understand account status, risk, and repayment structures.
- Candidates should possess skills in Debt Collection to manage overdue accounts and negotiate effective, compliant recovery solutions.
- Candidates should possess solid Communication skills to interact clearly, professionally, and respectfully with customers and internal stakeholders.
- Candidates should possess Analytical Skills to interpret account data, identify patterns, and support decisions on follow-up and escalation.
- Relevant experience in collections, banking, NBFCs, or other financial services environments is preferred.
- Ability to work with CRM or collection management systems and basic proficiency in MS Excel or similar tools is beneficial.
- Strong attention to detail, resilience in handling difficult conversations, and the ability to work towards targets in a fast-paced setting.
- Formal education in finance, business, or a related field is an advantage, though equivalent experience may also be considered.

📌 Collection executive (Gurugram)
🏢 Credit91
📍 Gurugram