Job title: Client Servicing Manager

Company : Logicloop Ventures

Department : Client Servicing

Location : Mumbai, Andheri

Employment Type : Full-Time

Experience : 3+ years in client servicing

Website Link: https://logicloop.io/

Role Overview:

We are looking for a proactive and customer-focused Client Servicing Executive/ Account Manager to manage client relationships from initial enquiry through site visits, negotiations, booking, and post-sales coordination.

The ideal candidate should have excellent communication and relationship-management skills, strong follow-up abilities, and a valuable understanding of the real estate sales process.

Key Responsibilities:

- Manage and maintain strong relationships with prospective and existing clients.
- Understand client requirements, preferences, budgets, and property expectations.
- Coordinate with the sales team to ensure timely and effective follow-ups on leads.
- Handle client enquiries through calls, WhatsApp, email, and other communication channels.
- Schedule and coordinate property site visits and meetings.
- Maintain accurate records of client interactions, follow-ups, site visits, and lead status.
- Act as a key point of contact between clients, sales executives, developers, and internal teams.
- Ensure clients receive timely updates regarding projects, availability, pricing, offers, documentation, and booking processes.
- Address client concerns and resolve issues professionally and promptly.
- Follow up with clients after site visits and identify opportunities to move prospects toward closure.
- Coordinate the booking, documentation, payment, and post-booking process wherever required.
- Work closely with the sales team to improve client conversion and overall customer experience.
- Prepare regular reports on leads,



follow-ups, site visits, conversions, and pending client requirements.
- Ensure a high level of professionalism and service throughout the customer journey.
- Identify opportunities to improve client-servicing processes and overall customer satisfaction.

Key Skills & Competencies:

- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management abilities.
- Good negotiation, persuasion, and problem-solving skills.
- Strong follow-up and coordination skills.
- Customer-centric approach with a professional attitude.
- Ability to manage multiple clients and priorities simultaneously.
- Good working knowledge of CRM systems, MS Excel, Google Workspace, and WhatsApp Business.
- Strong attention to detail and documentation skills.
- Ability to work effectively with sales, marketing, and operations teams.
- Knowledge of the real estate industry and property sales process will be an advantage.

Candidate Profile:

- Graduate in any discipline; MBA/PGDM in Sales, Marketing, or related fields is a plus.
- 3+ years of experience in client servicing, real estate, sales coordination, relationship management, or a similar role.
- Candidates with experience in real estate brokerage, property consulting, developer sales, or channel sales will be preferred.
- Should be confident, presentable, target-oriented, and comfortable communicating with HNI/UHNI and corporate clients where applicable.

Key Performance Indicators (KPIs)

- Lead follow-up and response time.
- Client engagement and retention.
- Site visit coordination and conversion.
- Client satisfaction and issue-resolution turnaround time.
- Booking/conversion support.
- Accuracy and timely updating of CRM records.
- Overall quality of the client experience.

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