As a Client Account Manager, you will be the face of SecureSearch for our valued clients. You will manage end-to-end client relationships, ensure timely execution of background checks in line with SLAs, and proactively handle escalations and client needs. This role demands a proactive communicator, a detail-oriented executor, and a team-oriented team player.
Key Responsibilities
Client Engagement & Relationship Management
- Act as the primary point of contact for assigned clients
- Understand client needs, expectations, and business cycles
- Conduct regular review calls and feedback sessions to maintain high client satisfaction
Operational Oversight & SLA Management
- Monitor all ongoing background verification requests for timeliness and quality
- Ensure adherence to client-specific turnaround times (TAT) and service level agreements (SLA)
- Escalate potential delays proactively and ensure timely resolution
Reporting & Analysis
- Track and share daily/weekly/monthly reports and dashboards
- Analyze trends in verifications, identify bottlenecks, and suggest process improvements
Collaboration & Coordination
- Liaise with internal operations and compliance teams to ensure seamless case closures
- Work closely with the tech support team for client-specific integration and support
- Facilitate training sessions for clients on portals or updates when needed
Desired Attributes
Bachelor’s degree or higher in any field
1–3 years of experience in client servicing, preferably in background screening
Excellent verbal and written communication skills.
Attention to detail and strong quality orientation.
Ability to multitask and work independently.
Efficient email management and timely responses
Proficiency in MS Excel, MIS reporting, and client dashboards