Company Description MYFANDOM is a fan-first premium merchandise company that brings to life the worlds of leading artists, brands, and pop-culture moments. The team has created merchandise experiences for global names such as Ed Sheeran, Imagine Dragons, Backstreet Boys, and iconic Indian films and properties, building fandom communities across borders. MYFANDOM focuses on making it easy to turn creative merchandise ideas into tangible products that fans are proud to wear and display.

The company is redefining fandom in India by offering thoughtfully curated, high-quality merchandise that strengthens emotional connections between fans and the creators they love. MYFANDOM also explores new creative avenues through initiatives like creativeideas.ONE.

Role Description The Client Services Manager is a full-time, on-site role based in Mumbai. This role is responsible for managing end-to-end client relationships across artists, brands, and partners, ensuring that their merchandise projects are delivered on time, within scope, and aligned with their vision. Typical responsibilities include coordinating with internal design, production, and logistics teams, tracking project milestones, and proactively communicating updates to clients.

The Client Services

Manager will monitor customer satisfaction, resolve issues, and gather feedback to improve services and merchandise experiences.



The role also involves analyzing client and fan data to identify opportunities for growth, preparing reports and presentations, and contributing to strategies that enhance fandom engagement and retention.

Qualifications

- Strong client relationship and service orientation, with skills in Client Services and Customer Service.
- Ability to drive high Customer Satisfaction through proactive communication and issue resolution.
- Solid Analytical Skills to interpret client feedback, sales data, and project performance metrics.
- Excellent Communication skills, including transparent written and verbal interaction with clients and internal teams.
- Experience in account management, project coordination, or customer success roles, preferably in e-commerce, entertainment, or merchandising.
- Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
- Comfort working on-site in Mumbai and collaborating closely with cross-functional teams.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
- Familiarity with CRM tools, basic reporting in spreadsheets or dashboards, and an understanding of fan communities or pop culture trends is a plus.

📌 Client Services Manager (Mumbai)
🏢 MYFANDOM
📍 Mumbai