AUCUR | HSR Layout, Bengaluru | Hybrid | Full-time

CTC: ₹4 LPA

About AUCUR

AUCUR automates rent collection for PG, hostel and co-living operators across India. We collect, track, reconcile, and settle rent straight into the owner’s bank account, with no chasing tenants, no manual follow-ups, and no missed payments. Alongside this, our B2B SaaS platform gives operators a full toolkit to manage properties, tenants and operations from one dashboard and mobile app.

The Role

After our sales team closes a property owner, you take over. You verify them, connect them to automated rent collection, and get them live on the AUCUR platform. After go-live, you remain their main point of contact for support.

What You’ll Do

Onboarding & Setup

- Take handover of newly closed clients from the sales team and schedule onboarding within 48 hours
- Set up the operator portal: properties, rooms/beds, tenants, rent cycles, staff access
- Run live walkthroughs (in-person or video) of the dashboard and business app for owners and their staff
- Track every account until go-live and flag delays early

KYC & Due Diligence

- Collect and verify owner and business KYC documents (PAN, Aadhaar, GST, bank details, property proofs)
- Run due diligence checks and maintain clean, audit-ready records
- Escalate mismatches or red flags to management

Rent Collection & Payment Gateway Onboarding

- Onboard owners to our partner payment gateways,



including document submission, account activation and settlement setup
- Configure automated rent collection for each property and confirm that test transactions and settlements work end-to-end
- Coordinate with gateway partner teams until every account is fully live

Client Support

- Act as the go-to contact for onboarded owners on calls, WhatsApp and email
- Resolve product, payment and settlement queries quickly, and log issues for the tech team
- Collect feedback and feature requests from operators and share them with the product team
- Check in regularly to drive adoption and retention

What We’re Looking For

- 1–3 years in client onboarding, customer support, client servicing or account management (SaaS or fintech preferred)
- Hands-on experience with KYC documentation or payment gateway onboarding is a strong plus
- Explicit communicator in English and Hindi; Kannada/Telugu/Tamil is a bonus
- Comfortable explaining software and payments to non-technical business owners
- Organised, follows through, and can handle multiple accounts at once
- Willing to visit properties in Bengaluru when needed

What You Get

- ₹4 LPA CTC
- Hybrid work: office/field visits plus work from home
- Direct exposure to the founder and every side of a growing fintech-SaaS business
- Room to grow into a Client Success or Operations lead role as we scale

📌 Client Onboarding & Support Executive (Bengaluru)
🏢 AUCUR
📍 Bengaluru