About The Chance A dynamic startup in the EdTech &

- Career Enablement sector, we empower fresh graduates and early-career professionals across India through personalized upskilling, placement support, and AI-driven career guidance. Our team thrives on empathy, speed, and service excellence—delivering life-changing opportunities through seamless, human-first customer interactions.

Role &

- Responsibilities

- Respond to incoming chat queries from students and job-seekers with clarity, speed, and empathy during business hours.
- Guide users through platform features, course enrollments, placement tracks, and payment processes using predefined SOPs.
- Escalate complex technical or billing issues to relevant teams while maintaining accurate case notes.
- Follow up with users proactively to ensure resolution and satisfaction, reducing churn and improving retention.
- Contribute feedback to improve chatbot responses, knowledge base articles, and self-service flows.




- Meet daily KPIs for response time, resolution rate, and customer satisfaction scores.

Skills &

- Qualifications

- Must-Have
- Chat Support
- Customer Service
- Live Chat Tools
- Microsoft Office
- CRM Systems
- Active Listening
- Problem Solving
- Typing Speed 40+ WPM
- Preferred
- Knowledge of EdTech Platforms
- Basic Familiarity with WhatsApp Business API
- Experience with Zendesk or Freshchat

Benefits &

- Culture Highlights

- Work in a vibrant, startup culture with mentorship, daily learning, and fast growth paths.
- Performance-linked incentives and monthly rewards for top performers.
- On-site workspace in a modern, collaborative hub with free snacks, flexible breaks, and team lunches.

Skills: crm systems,chat,edtech,microsoft office,customer service,problem solving,customer,active listening

📌 Chat Customer Support Executive (Fresher) (Ahmedabad)
🏢 CAREERBLOC ~
📍 Ahmedabad