We’re Hiring | Category Manager – Smartphone Services

? Location: Chennai

? Experience: 5–10 Years

? Department: Business / Category Management

We are looking for an experienced Category Manager – Smartphone Services to own the end-to-end strategy, P&L;, growth, profitability, and customer experience for the smartphone services category.

Key Responsibilities

Drive category strategy, revenue, margins, and profitability

Identify growth opportunities across repairs, refurbishment, trade-ins, accessories, and service bundles

Develop pricing, service packages, warranties, and SLAs

Analyse market trends, customer insights, competitors, and service performance

Improve digital and physical customer journeys

Drive operational excellence, TAT, first-time-fix, and customer satisfaction

Work closely with Sales, Marketing, Retail, Finance, Technology,



and Operations teams

Lead performance dashboards and monthly business reviews

Ideal Candidate

Bachelor’s degree; MBA preferred

5–10 years of experience in category management, consumer electronics, smartphone retail, after-sales service, e-commerce, or service operations

Solid P&L; and commercial understanding

Experience with dashboards, CRM/ERP, analytics, and advanced Excel

Strong stakeholder management, negotiation, and problem-solving skills

? Interested candidates can apply or share their profile with us.

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📌 Category Manager (Chennai)
🏢 Congruence Holdings
📍 Chennai