Company Description Lulu and Sky Brands Private Limited operates Lulu & Sky, one of India’s leading online fashion destinations, offering global runway trends at accessible prices. The brand focuses on fashion-forward apparel, footwear, handbags, accessories, and lifestyle essentials for customers who value individuality and style. Combining trend-led design, quality craftsmanship, and a seamless web and mobile shopping experience, Lulu & Sky emphasizes innovation and a customer-first mindset.

Regular new arrivals help customers stay ahead of fashion trends while enjoying excellent value, reliable service, and a convenient online shopping experience. The company’s mission is to make contemporary fashion widely accessible through stylish, affordable, and high-quality collections.

Role Description The Call Center Executive will handle inbound and outbound calls, email, and chat inquiries, providing prompt, courteous, and accurate support to customers.

Responsibilities include resolving order, delivery, product, payment, and returns-related queries, escalating complex issues when needed, and following up to ensure resolution and customer satisfaction. The role involves maintaining detailed records of interactions in the contact center systems, adhering to scripts and quality guidelines, and meeting performance targets such as response time, call handling,



and customer satisfaction scores.

The Call Center

Executive will also identify opportunities for upselling or cross-selling products where appropriate and share customer feedback with internal teams to improve services. This is a full time, on-site role based in New Delhi.

Qualifications

- Strong Customer Support and Customer Service skills, with a focus on empathy, patience, and solution-oriented interaction.
- Excellent Communication abilities, including clear spoken and written English; knowledge of Hindi or additional languages is an advantage.
- Experience working in Contact Centers or similar customer-facing environments, preferably in e-commerce or retail.
- Basic Sales skills to identify customer needs, recommend suitable products, and support upselling or cross-selling in a consultative manner.
- Comfort using CRM or call center software, email and chat tools, and standard office applications.
- Ability to manage high call volumes, multitask, and maintain accuracy under pressure.
- Attention to detail, strong problem-solving skills, and a commitment to delivering high-quality service.
- Minimum educational qualification: higher secondary/associate degree; a bachelor’s degree is preferred.
- Willingness to work flexible

📌 Call Center Executive (New Delhi)
🏢 Lulu And Sky Brands Private
📍 New Delhi