Company Description Globiva is one of India’s fastest growing Business Process Management (BPM) companies, dedicated to delivering exceptional customer experiences for diverse clients. Established in 2018, the organization has grown to 5,000+ employees, supporting more than 40 customers from delivery centers in Gurgaon, Bangalore, and Kolkata. Globiva operates with an “Employee First, Value Delivery & Customer Focus” philosophy, enabling a flexible, agile, and responsive approach to evolving client needs.

Services span customer interaction (service, sales support, retention), content curation and moderation for ecommerce and tech brands, and comprehensive Finance & Accounting support including automation and RPA. Candidates joining Globiva can expect a energetic environment with opportunities to contribute to high-impact solutions and continuous growth.

Role Description The Assistant Vice President Training and Quality is a full-time, on-site role based in the Greater Kolkata Area. This role is responsible for designing and overseeing training strategies that build capabilities across operations, including customer interaction, content curation, and Finance & Accounting processes. Day-to-day responsibilities include leading the training and quality teams, developing and implementing training programs, monitoring performance metrics, and ensuring adherence to quality standards and compliance requirements.

The role involves collaborating with senior leadership and operations managers to identify skill gaps, optimize learning interventions,



and drive continuous improvement in CSAT, NPS, and other key business outcomes.

The Assistant Vice

President will also evaluate and enhance training content, tools, and methodologies to support scalability and alignment with Globiva’s service delivery goals.

Qualifications

- Strong expertise in Training & Development and Training, with a track record of managing large-scale capability-building initiatives.
- Experience in Instructional Design and Learning Management Systems, including creation, deployment, and evaluation of structured learning programs.
- Proven background in Leadership Development, coaching, and mentoring managers and team leaders to improve performance and quality.
- Extensive experience in BPM, BPO, or contact center environments, preferably in customer interaction, content moderation, or Finance & Accounting services.
- Demonstrated ability to design and manage quality frameworks, audits, and performance improvement plans.
- Excellent analytical skills with the ability to interpret training and quality data, derive insights, and implement action plans.
- Strong stakeholder management and communication skills, with the ability to collaborate effectively across operations and senior leadership.
- Bachelor’s degree in business, HR, education, or a related field; a postgraduate degree or relevant certifications in training, quality, or L&D; is an advantage.
- Experience leading large teams in a fast-paced environment and driving change initiatives across multiple sites or functions.

📌 Assistant Vice President Training And Quality (Kolkata)
🏢 globiva
📍 Kolkata