Key Responsibilities
- Manage and lead customer service teams to achieve operational targets.
- Monitor and control attrition and shrinkage.
- Handle inbound and outbound calling operations.
- Track key performance metrics, including AHT, CSAT, and service quality.
- Drive team productivity, process efficiency, and customer satisfaction.
- Conduct performance reviews and support team development.
Mandatory Requirements
- 6+ years of relevant experience.
- Robust team-handling experience.
- Customer service experience is mandatory.
- Hands-on experience in attrition and shrinkage management.
- Experience in both inbound and outbound calling.
- Strong understanding of AHT, CSAT, and operational KPIs.
- Proficiency in a regional language is mandatory.
Interested candidates can share their updated resumes at:
Raksha Shukla
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[email protected]
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📌 Assistant Manager Customer Support (Hyderabad)
🏢 Policybazaar.com
📍 Hyderabad