Role Description The Assistant Manager - Collections role is a full-time, on-site position based in Noida. This role is responsible for overseeing daily collections operations, including monitoring overdue accounts, coordinating with collection agents, and ensuring timely recovery of outstanding amounts.
Qualifications
- Robust collections and recovery management skills, including experience handling delinquent accounts and negotiating payment solutions.
- Proficiency in data analysis and reporting, with the ability to interpret collection metrics and use dashboards or spreadsheets for decision-making.
- Solid understanding of lending operations, credit risk, and basic finance concepts within fintech or banking environments.
- Effective communication and interpersonal skills,
with the ability to manage difficult conversations and maintain a customer-centric approach.
- Experience leading or supervising a team, including task allocation, performance monitoring, and coaching.
- Familiarity with collection tools, CRM systems, and relevant regulatory and compliance requirements.
- Bachelor’s degree in Business, Finance, Commerce, or a related field; relevant experience in collections or credit control is highly preferred.
- Ability to work on-site in Noida, manage multiple priorities, and meet targets within fast-paced, deadline-driven settings.