Role Purpose The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

͏Image Management_Legacy_Administrator_L2 Job Title

CISS-DWS-Image Management_Legacy_Administrator_L2

Proposed Grade

B2

Roles and Responsibilities

Roles & Responsibilities

- Experience –2 to 8 yrs
- Troubleshooting build issues.
- Understands well both local and group policy.
- Knowledge on custom scripts using vbs, cmd, batch, Powershell.
- Review test custom scripts as per the requirements.
- Good hardware knowledge.
- Responsible for image “Online” and “Offline service”.
- Should be able to detect issues with the image proactively.
- Troubleshoot any unforeseen issues with the image and machines being built.
- Coordinate with Client SME for Image testing and sign off.
- Hands on experience on DISM, MDT, ADK and SCCM and industry standard SOE and Imaging tools.
- Expertise on Windows 10 & 11 technologies.
- Good understanding of all the End user computing tools and the ability to provide suggestions as required.

Technical Skill Set

- Windows 10 & 11 Operating System.
- Windows 11 SOE and various methods of building and managing the SOE.
- MDT, SCCM, DISM tools etc.
- Image build & test from scratch, troubleshooting skills, image modifications (driver / file injection etc.)




- Task sequence creation and customization.
- Deployment tools viz. SCCM, MDT etc.
- Active Directory, Local policy and GPO
- Good knowledge in VB scripting, CMD, Batch and PowerShell scripting.
- Ability to provide insights for all the End user computing tools

Soft Skills

Good Communication, Collaboration & Teamwork:,Analytical & problem solving, adaptability; stakeholder management, Mentoring & Coaching to Junior Members

Certifications/Trainings

MS-900 (Microsoft 365 Fundamentals) ; Endpoint Administrator Associate (MD-102); 20703-1A (Administering System Center Configuration Manager); WINGS Level 1, WINGS Level 2

AI/ML Trainings

AI trainings not Mandatory, however, to upskill to AI Enhanced skills, below trainings to be focussed

Microsoft Copilot & Intune Copilot, Prompt Engineering ; AI Ops & Orchestration;

͏ ͏ ͏ Mandatory Skills: Desktop Imaging

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Experience: 3-5 Years

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📌 ADMINISTRATOR (Bengaluru)
🏢 Wipro
📍 Bengaluru