Account Director and Strategic Account Head

SBI Projects |

Company: BTPL

Location: Belapur, Navi Mumbai — full time, onsite

Experience: 10+ years

Joining: Immediate joiner

Location preference: Candidates residing in or near Belapur preferred

About BTPLBTPL is SBI’s exclusive Technology Service Provider (TSP) for all its prepaid B2B and B2C platforms. BTPL works closely with the Bank’s business and IT teams to support platform operations, deliver technology enhancements, and enable new business requirements.

Role OverviewWe are seeking an experienced account leader to manage and grow BTPL’s strategic relationship with SBI. The role combines technology sales, relationship management, commercial oversight, and delivery leadership.

The successful candidate will maintain excellent relationships and regular interactions with Bank officials, build a pipeline of change requests aligned with the established product roadmap, and coordinate execution across internal Product, Delivery, and Operations teams. The role also includes oversight of service-level agreements (SLAs), billing, collections, and managers responsible for day-to-day technology services.

Key ResponsibilitiesBank Relationships and Communication· Build and maintain excellent relationships with SBI officials across business, IT, operations, procurement, and senior management.

· Conduct regular meetings and interactions to understand priorities, identify requirements, review services, and address concerns.

· Maintain clear, consistent communication channels between Bank stakeholders and BTPL’s internal teams.

· Act as the primary account contact and senior escalation point, ensuring timely responses, clear ownership, and closure of commitments.

· Organize periodic account reviews, service reviews, solution presentations, and steering meetings.

Account Growth and Product Roadmap· Identify and develop opportunities for technology sales, platform enhancements, and account expansion.





· Create and maintain a qualified pipeline of change requests aligned with the established product roadmap and the Bank’s business priorities.

· Work with the Product team to assess requirements, prioritise enhancements, and agree on scope and timelines.

· Coordinate proposals, estimates, commercial discussions, Bank approvals, and closure of change requests.

· Track opportunities from initial requirement through approval, delivery, billing, and collection.

Delivery Operations and SLA Oversight· Coordinate with internal Product, Delivery, and Operations teams to ensure successful execution of Bank requirements.

· Oversee project milestones, deployments, service commitments, and SLA performance.

· Review SLA reports, service issues, and corrective actions; drive resolution of recurring problems and escalations.

· Lead team managers responsible for development, DevOps, support, and ongoing platform operations.

· Coordinate with the Bank’s IT and business teams for testing, approvals, deployment readiness, and rollout.

· Maintain visibility of risks, dependencies, and outstanding actions, with timely communication to all stakeholders.

Billing and Collections· Oversee accurate and timely billing in accordance with contractual terms, milestones, and approved change requests.

· Coordinate with Finance and delivery teams to ensure supporting documentation, acceptance records, and invoices are complete.

· Follow up with Bank stakeholders on invoice approvals, outstanding payments, and collections.

· Resolve billing discrepancies and payment delays through coordination with the Bank and internal teams.

· Track receivables, collection commitments,



and commercial issues as part of regular account reviews.

Required Experience and Qualifications· 10+ years of relevant experience in technology sales, strategic account management, client engagement, or technology services delivery.

· Demonstrated experience managing a large public sector bank account, including senior business and IT relationships.

· Experience managing the Technology Service Provider–bank relationship, preferably from the TSP or technology vendor side.

· Proven ability to drive account growth, build a change-request pipeline, and align customer requirements with a product roadmap.

· Experience overseeing SLAs, technology delivery, billing, and collections.

· Experience leading managers and coordinating cross-functional Product, Delivery, Operations, and Finance teams.

· Strong relationship management, communication, presentation, negotiation, and escalation-handling skills.

· Bachelor’s degree in engineering, technology, business, or a related discipline; an MBA is an advantage.

Preferred Profile· Prior experience working with SBI or another large public sector bank.

· Exposure to prepaid platforms, payments, cards, or banking technology solutions.

· Familiarity with banking procurement, approval processes, contracts, and service-level commitments.

· Residing in or near Belapur, Navi Mumbai.

· Available to join immediately and work onsite full-time.

Key Success Measures· Strength and continuity of relationships with Bank officials.

· Regular stakeholder interactions and timely closure of agreed actions.

· Growth and conversion of the change-request pipeline.

· Alignment of approved enhancements with the product roadmap.

· Timely delivery, SLA compliance, and effective escalation resolution.

· Accurate billing, timely collections, and control of overdue receivables.

· Effective coordination and communication across Bank and internal teams.

📌 Account Director & Strategic Account Head (Navi Mumbai)
🏢 BankIT Technologies Private
📍 Navi Mumbai