Job Summary

We are looking for a proactive, confident, and customer-focused Customer Care Executive to manage customer inquiries, handle inbound and outbound calls, provide product-related information, resolve complaints, and ensure a positive customer experience. The ideal candidate should possess excellent communication skills, a professional attitude, and the ability to manage customer interactions efficiently.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries through calls, WhatsApp, and email.
- Assist customers with product information, orders, delivery updates, and after-sales support.
- Resolve customer complaints and escalate complex issues to the concerned department.
- Follow up with customers regarding pending queries, orders, and service requests.
- Coordinate with sales, logistics, and operations teams for timely resolution.
- Maintain accurate customer records and update daily call reports.
- Ensure customer satisfaction through effective communication and timely support.




- Achieve assigned performance targets and maintain service quality standards.

Skills & Qualifications

- Excellent verbal and written communication skills in Hindi and English.
- Good interpersonal skills and a customer-oriented approach.
- Basic computer knowledge, MS Excel, and CRM familiarity.
- Solid problem-solving and multitasking abilities.
- Ability to handle difficult customer situations calmly and professionally.
- Previous experience in customer service, telecalling, or a similar role is preferred.
- Freshers with strong communication skills may also apply.

Key Performance Indicators (KPIs)

- Customer satisfaction and complaint resolution.
- Call handling efficiency and response time.
- Follow-up completion and customer retention.
- Accuracy of customer records and reporting.
- Adherence to company policies and service standards.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

- Paid sick time

Work Location: In person

📌 Customer Care Executive (India)
🏢 SAVEINGRAMS PRIVATE
📍 India