Company Description SILA is India’s leading Business Solutions and Real Estate Development platform, founded in 2010 by brothers Rushabh and Sahil Vora. Through SILA Solutions, the company provides Integrated Facility Management, Real Estate Advisory, Food Services, and Material Handling Equipment solutions. SILA Developments focuses on residential and commercial projects in the Mumbai Metropolitan Region. With a presence in 600+ cities, SILA manages over 450 million sq. ft. of assets and employs more than 60,000 professionals. The company is backed by prominent institutional investors and family offices, offering team members stability and opportunities for growth in a fast-evolving sector. Role Description The Guest Relations Executive is a full-time, on-site role based in Mumbai, responsible for delivering a welcoming, professional experience to visitors, clients, and residents. Day-to-day responsibilities include greeting and assisting guests, managing reception activities, coordinating appointments, and maintaining accurate visitor records. The role involves addressing guest inquiries, resolving concerns promptly, and collaborating with internal teams to ensure smooth front-office operations. The Guest Relations Executive may support basic sales and promotional activities, share information about services, and provide guidance to guests within the facility. Consistent adherence to company policies,



grooming standards, and service quality benchmarks is expected. Qualifications
• Candidates should possess strong Guest Relations and Customer Service skills to ensure a skilled and welcoming experience for all visitors.
• Candidates should possess clear and confident Communication skills, including fluent spoken and written English and local languages as needed.
• Candidates should possess experience with Receptionist Duties, such as handling phone calls, visitor logs, appointment scheduling, and front-desk coordination.
• Candidates should possess basic Sales skills, including the ability to share information about services, handle inquiries, and support upselling or cross-selling when appropriate.
• Candidates should have strong interpersonal skills, a customer-focused mindset, and the ability to remain calm and professional in high-traffic or escalated situations.
• Candidates should have good organizational skills, attention to detail, and proficiency with MS Office and basic computer applications.
• Prior experience in hospitality, real estate, corporate front office, or facility management environments is an advantage.
• A minimum of a high school diploma; a bachelor’s degree or relevant certification in hospitality or customer service is preferred.

📌 Guest Relations Executive (Mumbai)
🏢 Sila
📍 Mumbai