Company Description ANR Business Consulting provides smart, reliable offshore support to help businesses scale rapidly and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions for diverse industries. By combining skilled offshore talent with a strong client-first approach, ANR Business Consulting helps organizations reduce costs, increase productivity, and stay focused on strategic growth. As a trusted partner for flexible, scalable business support, ANR offers team members the opportunity to work with global clients and contribute to meaningful business outcomes. Role Description This is a full time remote role within the Customer Service Department. The team member will respond to customer inquiries via phone, email, chat, and other channels, ensuring prompt, accurate, and courteous support. Responsibilities include resolving issues, escalating complex cases when needed, and maintaining detailed records of interactions in the customer relationship management system. The role involves monitoring customer feedback, contributing ideas to improve service processes,



and supporting initiatives that enhance overall customer satisfaction and experience. Collaboration with internal teams to clarify information, coordinate solutions, and ensure consistent service delivery is an essential part of the day-to-day work. Qualifications
• Candidates should possess strong Customer Support and Customer Service skills.
• Candidates should possess abilities in Customer Satisfaction and Customer Experience management.
• Candidates should possess excellent Phone Etiquette and professional communication skills.
• Candidates should possess proficient written and verbal English communication skills and active listening skills.
• Candidates should possess strong problem-solving skills and the ability to remain calm and professional under pressure.
• Candidates should possess basic computer literacy, familiarity with CRM or ticketing tools, and the ability to learn new systems quickly.
• Prior experience in a customer-facing or contact center role is beneficial.
• A high school diploma or equivalent is required; further education in business, communications, or a related field is a plus.

📌 Customer Service Department (Noida)
🏢 ANR Business Consulting
📍 Noida