Job Title - Manager – Program Management To design and deliver strategic global HR programs that build the future talent and skills in the Accelerated Digitalisation organisation required for DGF’s digitalization and AI agenda.

A key objective is to strengthen AI fluency, particularly among frontline employees, and contribute to the EOS KPI on digitalization by translating global priorities into scalable regional action.

Differentiator

- Combines talent acquisition, strategic workforce planning, role design, learning, and change management in one cross-functional mandate
- Translates DGF’s strategic AI priorities into practical talent pipelines, future-ready roles, and scalable adoption programs
- Uses workforce insights, employee feedback, and digitalization KPIs to target interventions and measure adoption

Key Tasks

- Design and manage the Graduate/Management Trainee Hiring Program pilot across India, Singapore, and NORAM, including workforce demand, candidate profile, selection approach, governance, stakeholder alignment, and implementation tracking
- Build a sustainable early-career talent pipeline to address capability gaps linked to DGF’s strategic AI priorities and future workforce needs
- Lead the review and modernization of IT/BPO role profiles, removing outdated skill requirements and embedding emerging digital, data, automation, and AI capabilities
- Partner with business, HR, and functional experts to define future-ready role accountabilities, skills, experience requirements, and career pathways
- Develop and coordinate regional AI adoption programs that integrate learning, communications, change, and workforce strategies
- Drive AI fluency initiatives for frontline populations, where digitalization results are currently lowest, using practical and role-relevant learning interventions




- Establish program plans, governance, milestones, dashboards, and risk management routines, and provide transparent progress updates to senior stakeholders
- Track program reach, capability uplift, adoption, and contribution to the EOS digitalization KPI; identify gaps and recommend corrective action
- Capture lessons from pilots and create scalable standards, toolkits, and approaches for wider rollout across DGF

Stakeholders

- Global and regional HR, Talent Acquisition, Talent Management, Learning & Development, and HR Business Partners
- DGF business and functional leaders, including IT/BPO and Accelerated Digitalisation stakeholders
- Regional and country leadership teams across India, Singapore, NORAM, and other participating markets
- Frontline leaders, employees, subject-matter experts, learning partners, and external recruitment or development partners

Management Responsibility

- Individual contributor working in a complex team environment

Education Level

Bachelor Degree or equivalent experience/qualification

Experience Level

3+ years of relevant experience

Skills and Atributes

- Robust global program and project management capabilities, including governance, planning, implementation, and KPI tracking
- Experience in talent acquisition, early-career programs, strategic workforce planning, role design, or skills transformation
- Understanding of digitalization, AI, automation, and their implications for jobs, skills, and learning
- Ability to translate business strategy and workforce data into practical HR solutions and scalable programs
- Strong change management, stakeholder engagement, facilitation, and communication skills
- Proactive, structured, and solution-oriented, with the ability to manage ambiguity and competing priorities
- Proficiency in GenAI applications

📌 Program Manager (Mumbai)
🏢 DHL Global Forwarding
📍 Mumbai