We are seeking an experienced International Voice Process Team Lead to join our agile team in Uttar Pradesh. The ideal candidate will have a strong background in voice support and customer service within the international BPO sector. As a Team Lead, you will be responsible for overseeing a team of customer support representatives, ensuring that they deliver exceptional service to our clients.

Key Responsibilities:
Lead and manage a team of customer support agents, providing guidance and support to ensure high performance.
Monitor team performance metrics and implement strategies for improvement.
Conduct regular training sessions to enhance team skills in international voice processes and customer service.
Collaborate with quality assurance teams to maintain service standards and improve customer satisfaction.




Handle escalated customer issues and provide effective resolutions.
Prepare and present performance reports to management, highlighting team achievements and areas for development.

Required Skills:
Proven experience in international voice processes and customer support.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to work in a quick-paced setting and manage multiple priorities.
Familiarity with quality assurance practices in customer service.

If you are a motivated leader with a passion for customer service and a desire to drive team success, we encourage you to apply for this exciting opportunity.

📌 International Voice Process Team Lead Noida (India)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 India