We are seeking an enthusiastic and dedicated International Voice Process Associate to join our dynamic team in the Delhi-NCR region. The ideal candidate will be responsible for providing exceptional voice support to our international clients, ensuring a high level of customer satisfaction. This role is pivotal in maintaining our reputation for outstanding service in the international BPO sector.

Key Responsibilities:
Handle inbound and outbound calls for international clients, addressing inquiries and resolving issues promptly.
Provide accurate information regarding products and services, ensuring that customer needs are met effectively.
Maintain a positive and skilled demeanor while interacting with clients, fostering solid relationships.
Document all interactions in the system accurately and efficiently, ensuring compliance with company policies.
Collaborate with team members to improve processes and enhance customer experience.




Participate in training sessions to stay updated on product knowledge and service protocols.

Required Skills:
Strong communication skills in English, both verbal and written.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Customer-oriented mindset with a passion for delivering excellent service.
Familiarity with international call center operations and voice processes is a plus.
Flexibility to work in shifts as required by the business needs.

If you are looking to kickstart your career in the international BPO industry and possess the required skills, we encourage you to apply for this exciting prospect. Join us in delivering exceptional service to our global clientele and be a part of our success story.

📌 International Voice Process Associate Delhi (India)
🏢 Conviction
📍 India