We are looking for an experienced Customer Service Executive who can communicate confidently with customers and represent the brand in a polished and skilled manner.

Key Requirements & Responsibilities
Minimum 3–4 years of customer service experience.
Fluent spoken and written English communication skills.
Communicate clearly, calmly and professionally across calls, WhatsApp, chat and email.
Resolve customer concerns while maintaining the brand’s premium positioning and service standards.
Coordinate with internal teams to ensure customer issues are resolved quickly.
Take ownership of customer conversations and follow up until closure.
Experience in hospitality, food delivery, premium retail or consumer-facing brands is a plus.





Qualifications
Strong customer-facing skills with a focus on explicit, empathetic communication.
Experience in Customer Service Management, including supervising or mentoring team members and managing escalations.
Excellent Interpersonal Skills for building trust with customers and collaborating effectively with cross-functional teams.
Prior experience in a customer-centric setting.
Ability to learn and work with customer service software, ticketing systems, and basic office tools.

📌 Senior Customer Service Executive Gurugram (India)
🏢 WELP
📍 India