Key Responsibilities
Patient Reception & Communication
Welcome patients and visitors warmly and professionally.
Handle patient enquiries in person and over telephone calls.
Explain consultation procedures, appointment timings, and basic service information.
Guide patients through registration and consultation processes.
Maintain patient confidentiality and professional conduct at all times.
Appointment & Doctor Coordination
Schedule, confirm, reschedule, and manage patient appointments.
Coordinate with doctors regarding consultation schedules and patient flow.
Send appointment reminders and follow up with patients when required.
Manage waiting times and ensure an organised reception area.
Billing & Cash Management
Collect consultation and therapy fees and issue receipts.
Maintain accurate daily cash, UPI, and other payment records.
Track outstanding payments and prepare daily collection reports.
Assist with basic billing and accounting documentation.
Telephone, WhatsApp & Enquiry Management
Respond professionally to incoming calls and WhatsApp enquiries.
Share approved information about consultations, services, timings, and charges.
Follow up with prospective patients and appointment enquiries.




Maintain enquiry records and support patient conversion through courteous communication.
Centre Administration
Maintain patient registration forms, appointment registers, and daily reports.
Keep patient records organised and updated.
Coordinate with doctors and therapy staff for smooth centre operations.
Ensure the reception and waiting area remain clean, organised, and presentable.
Monitor stationery and other front-desk requirements.

Required Skills & Qualifications
Minimum 12th pass; graduate candidates preferred.
Valuable communication skills in Hindi and English.
Knowledge of Marathi will be an advantage.
Basic computer skills, including MS Office, Excel, email, and WhatsApp.
Qualified appearance, and a patient-friendly attitude.
Valuable telephone etiquette and basic numerical skills.
Ability to manage multiple tasks responsibly.
Honest, punctual, disciplined, and comfortable working in a healthcare environment.

Preferred Candidate Profile

We prefer a candidate who is polite, organised, proactive, trustworthy, and comfortable interacting with patients of different age groups.

Prior experience at a clinic, hospital, diagnostic centre, or wellness facility will be an advantage.

📌 Receptionist / Front Office Executive Mumbai
🏢 Arogyaved Ayurved Health Center
📍 Mumbai