Job Summary

We are looking for a detail-oriented qualified to manage supply and demand planning activities and warranty operations, including claims processing, exception handling, dispute resolution, and compliance with warranty policies. The candidate will be responsible for validating claims, maintaining accurate records, and ensuring timely resolution of warranty-related issues.

Key Responsibilities
Manage supply and demand planning activities and coordinate inventory requirements.
Process and validate warranty claims in accordance with company policies.
Handle warranty exceptions, claim disputes, and escalations.
Perform serial number validation and verify product or contract entitlement.
Ensure compliance with warranty policies, contracts, and service agreements.
Monitor claims ageing and manage pending claims and backlogs.




Investigate claim discrepancies and coordinate with relevant teams for resolution.
Maintain accurate claim records and prepare operational reports.
Identify process improvement opportunities to improve turnaround time and operational efficiency.

Required Skills
Supply and Demand Planning
Warranty Claims Processing and Operations
Warranty Exception Handling
Claim Dispute Resolution
Serial Number Validation
Contract and Product Entitlement Verification
Warranty Policy Compliance
Claims Ageing and Backlog Management
Valuable analytical, problem-solving, and communication skills.

Preferred Experience

Experience in supply chain operations, warranty management, claims processing, or after-sales service operations would be an advantage.

📌 Supply & Demand Planner / Warranty Operations Specialist Chennai (India)
🏢 Innova ESI
📍 India