Education: Graduation in any discipline or Intermediate (12thpass).
Gender: Female candidates only.
Working Hours: 9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM.
Work Mode: Work from the office.
Working Days: 6 days a week, with Sunday as a fixed weekly off.
Accommodation Policy: Candidates who are not local residents and are staying in a PG (paying guest accommodation) are not eligible.
Required Skills:
Fluent communication skills in Hindi.
Basic English communication skills.
Ability to convince and assist clients.
Positive listening skills and the ability to understand and resolve client queries.
Responsibilities of a Customer Support Executive
Provide proactive customer support in a skilled and courteous manner to assigned clients.
Offer first-level support to clients and address their queries.
Understand client concerns, escalate complex issues when necessary, and follow up until they are resolved.
Coordinate with other departments to resolve client queries efficiently.
Stay updated on internal processes, procedures, regulations, and products to provide accurate information and guidance to clients.
Qualifications and Skill
Proactive, with positive problem-solving and leadership skills. Enthusiastic, self-motivated, and committed to delivering excellent customer service.
Good verbal and written communication skills in Hindi and basic English.
Ability to handle client queries patiently and professionally.