Company: CodeX Tech IT LLP

Location:Ahmedabad, Gujarat

Shift: Night Shift (7:30 AM To 4:30 AM)

Job Type: Full time

About the Role

CodeX Tech IT LLP is looking for a customer-focused and solution-oriented Customer Service Representative to handle customer emails and phone calls, manage refund requests and service cancellations, and resolve customer concerns professionally.

Key Responsibilities
Handle customer emails and calls with professionalism and empathy.
Manage refund requests, service cancellations, and customer complaints.
Understand customer concerns and provide effective solutions.
Use strong convincing and negotiation skills to retain customers when appropriate.
Think outside the box to resolve challenging customer issues.
Maintain accurate records and follow up on pending cases.
Ensure customer satisfaction while following company policies.





Requirements
Excellent English communication skills (written and verbal).
Solid listening, convincing, and problem-solving abilities.
Skilled attitude and patience when handling difficult customers.
Basic computer skills and willingness to learn CRM tools.
Comfortable working night shifts aligned with US business hours.
Freshers and experienced candidates are welcome to apply.

Ideal Candidate: Someone who listens carefully, thinks creatively, takes ownership, and turns customer complaints into positive experiences.

Interested candidates can share their updated resumes using the details below.

[HIDDEN TEXT] / 79909 33731

📌 Customer Service Representative Ahmedabad
🏢 IMC Group
📍 Ahmedabad