Oversee day-to-day branch operations, ensuring smooth and effective functioning.
Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
Authorize and verify system inputs for customer transactions and service requests done by subordinates.
Manage branch lobby and customer queues to enhance service delivery.
Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
Address and resolve customer complaints within defined turnaround times (TAT).
Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.