About Namhya Foods:

Namhya Foods is an Ayurveda-led wellness brand known for its healing teas backed by 80+ years of Ayurvedic formulation. Featured on Shark Tank India Season 1 and backed by Aman Gupta (boAt). The company was founded by Ridhima Arora in 2019.

About the Role

Namhya Foods is looking for a agile and experienced Senior Operations Manager - D2C (E-Commerce manager) to lead and streamline end-to-end D2C operations. The ideal candidate should have hands-on experience in managing e-commerce operations, warehouse processes, order fulfillment, and cost optimization while taking complete ownership of operational performance. Warehouse operation are not welcome at all.

Key Responsibilities
Manage end-to-end D2C operations across multiple sales channels.
Oversee order processing, inventory management, warehousing, and logistics.
Work extensively on platforms like EasyCom and UniCommerce.
Take complete ownership of operational cost centres and drive cost optimization.
Coordinate with warehouse, customer support, procurement, finance, and marketplace teams.
Monitor inventory accuracy and ensure timely replenishment.
Ensure timely dispatch of orders while maintaining high service levels.




Analyze operational data and prepare MIS reports for management.
Improve operational processes to enhance efficiency and reduce costs.
Manage third-party logistics (3PL) partners and ensure SLA compliance.
Handle escalations related to operations and ensure quick resolution.
PO & Vendor updates
Reconciliation

Required Skills & Experience
8–14 years of experience in D2C/E-commerce Operations.
Hands-on experience with EasyCom, UniCommerce, or similar OMS/WMS software.
Robust understanding of inventory management, warehouse operations, and order fulfillment.
Experience in handling operational budgets and cost centres.
Excellent analytical, leadership, and problem-solving skills.
Robust communication and stakeholder management abilities.
Proficiency in MS Excel and reporting tools.Preferred Qualifications
Experience in FMCG, Food, Consumer Goods, or D2C brands.
Familiarity with marketplace portal such as Shopify, Amazon, Flipkart, Blinkit, Zepto.
Ability to work in a fast-paced, high-growth startup setting.
Please warehouse operations one don't apply for this role.

Pay: ₹60,000.00 - ₹80,000.00 per month

Work Location: In person

📌 Senior Operation Managerc Gurugram
🏢 Namhya foods
📍 Gurugram