Job Details
Job Title: CRM Outbound
Work Location/Area: Bangalore
Department: Marketing
Sub Department: Customer Support
Reports to: Lead CRM
Key Relationship: Marketing, Sales, People Experience, etc.,,.
Position Type:
Full time
Part-time
Key Responsibilities:
Make outbound calls to customers as per the daily calling list.
Educate customers about products, services, offers, and processes.
Understand and record customer concerns and feedback.
Ask relevant questions to understand the customers experience.
Identify common customer issues and share them with the team.
Maintain accurate call records and update the CRM/system.
Follow up with customers wherever required.
Escalate key or unresolved concerns to the concerned team.
Maintain a polite, professional, and customer-friendly approach during calls.
Achieve daily calling and feedback targets.
Skills Required:
Valuable communication skills.
Comfortable speaking with customers over the phone.
Basic knowledge of English and local language.
Valuable listening and understanding skills.
Basic computer knowledge.
Positive attitude and willingness to learn.