Company: Adloggs Technologies Pvt Ltd
Location: Kalapatti, Coimbatore
Job Type: Full-Time
Shift: 9:30 - 6:30 pm

Adloggs is a fast-growing logistics service provider specializing in effective shipment handling, delivery coordination, and last-mile operations. We are committed to delivering reliable and customer-centric logistics solutions.

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to handle customer queries, shipment tracking, delivery coordination, and issue resolution. The ideal candidate should have strong communication skills and the ability to manage escalations efficiently in a logistics workplace.

Key Responsibilities
Handle inbound and outbound customer calls related to shipments and deliveries
Track shipments and provide real-time updates to customers
Coordinate with delivery partners and operations team for issue resolution
Manage escalations and ensure timely closure
Maintain accurate records of customer interactions in CRM/system
Provide professional and empathetic customer service at all times
Support last-mile delivery operations and order fulfillment queries

Required Skills
Excellent verbal and written communication skills (English & Tamil preferred)




Experience in customer support / logistics / e-commerce support
Strong problem-solving and escalation handling ability
Basic knowledge of Excel and data entry
Ability to work in rotational shifts (if applicable)
Positive coordination skills with internal teams and delivery partners

Preferred Experience
1–3 years of experience in customer support (Logistics / E-commerce / Delivery domain preferred)
Experience handling shipment tracking, delivery management, or order coordination
Familiarity with CRM tools or logistics software

Qualification
Any graduate / diploma holder
Freshers with robust communication skills may also apply

Job Type: Full time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
Health insurance
Life insurance
Provident Fund

Ability to commute/relocate:
Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
Do you have prior experience in customer support?
Have you worked in logistics, delivery, or e-commerce support?
Are you comfortable handling customer escalations and complaint resolution?

Location:
Coimbatore, Tamil Nadu (Required)

Work Location: In person

📌 Cse Customer Support Executive Coimbatore
🏢 Adloggs Technologies
📍 Coimbatore