Customer Experience Consultant Mumbai

Customer Experience Consultant Mumbai

30 Oct
|
Adecco
|
Mumbai

30 Oct

Adecco

Mumbai

About Company:

It is a Danish and company founded in 1904

Maersk's business activities include , , and . The company with subsidiaries and offices across approximately 130 countries and more than 100,000 employees worldwide in 2025.

An Ideal Candidate:

What we're looking for:
Key drive to learn processes & systems
Solid stakeholder management skills across internal teams and external partners
Demonstrates high ownership, initiative, and a proactive mindset
Effective communicator with the ability to influence and drive outcomes

Key Competencies:

Job Description:

A energetic and results-driven professional to manage Maersk Line customers within our Retail & Lifestyle vertical. This role demands end-to-end ownership of customer relationships, operational execution, and financial accountability, ensuring seamless service delivery and exceptional customer satisfaction.

Key Responsibilities:




Customer Account & Relationship Management: Build and nurture long-term relationships with key clients, ensuring consistent engagement, strong collaboration, and high satisfaction across all touchpoints.
Operational execution: Oversee the full shipment lifecycle from planning and coordination to final execution, ensuring timely performance and adherence to agreed service standards.
Exception Management: Incase of challenges & potential disruptions, coordinate with internal and external stakeholders to resolve issues, and ensure minimal impact to customer operations while maintaining explicit and timely communication.
Dispute resolution: Support FinOps and Dispute teams to ensure timely resolution of billables with a customer-centric and solution-oriented approach.

📌 Customer Experience Consultant Mumbai
🏢 Adecco
📍 Mumbai

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