Job Overview

Duties
First Point of Contact: Acting as the primary point of contact for all customer inquiries, including returns, refunds, and product questions. Conduct outbound calling to follow up on customer issues or feedback
Response Time: Ensuring that all customer inquiries are responded to in a timely and skilled manner. Analyze customer needs and provide tailored solutions to enhance satisfaction. Maintain a skilled demeanor while demonstrating excellent phone etiquette.
Issue Resolution: Resolving customer issues effectively and escalating them when necessary.
Basic Computer Skills: Perform data entry tasks to maintain up-to-date customer records and interactions.
Coordination: Collaborate with other departments to resolve complex issues effectively. Assist in the development of client services strategies to improve overall customer experience.

Skills & qualifications
Bachelor's degree
Proficient in data entry with attention to detail.




Strong client services background with a focus on customer satisfaction.
Bilingual or multilingual abilities are highly desirable for effective communication with diverse clientele.
Experience in outbound calling and handling various customer service scenarios.
Excellent office skills, including familiarity with standard office software and tools.
Solid analytical skills to assess situations and provide effective solutions.
Exceptional communication skills, both verbal and written, ensuring clarity and professionalism in all interactions.

Job Types : Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits :
Paid time off

Education :
Bachelor's (required)

Language :
English (required)

Location :
Lucknow, Uttar Pradesh (Lucknow) (required)

Work Location: In person

📌 Customer Support Associate Lucknow (India)
🏢 TPS Technologies
📍 India