Job Description: Job Summary

Key Responsibilities
Identify customer needs, clarify information, and provide accurate and timely solutions.
Handle and resolve complaints with professionalism and empathy.
Maintain records of customer interactions, issues, and solutions in CRM systems.
Coordinate with internal teams (sales, technical, operations) for issue resolution.
Follow up with customers to ensure their issues are resolved and satisfaction levels are met.
Provide product or service information to customers and assist in onboarding when needed.
Escalate unresolved issues to higher-level support teams as required.
Suggest improvements in processes, FAQs, and support documentation.
Achieve set customer satisfaction (CSAT), response time, and resolution KPIs.

Required Skills & Qualifications
Bachelor’s degree in any discipline (preferred).
Proven experience in customer service or support (voice, non-voice, or blended process).




Excellent communication skills - verbal and written.
Solid problem-solving, active listening, and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in CRM tools, MS Office, and online communication platforms.
Patience, empathy, and a customer-first mindset.

Advantages :
Cell phone reimbursement
Health insurance
Provident Fund

Pay: ₹18,000.00 - ₹25,000.00 per month

Perks :
Cell phone reimbursement
Health insurance
Paid sick time
Paid time off
Provident Fund

Application Question(s):
Current In-hand Salary ?
Availability for F2F Interview ?

Education :
Bachelor's (required)

Experience :
Customer support: 1 year (required)

Work Location: In person

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