Responsibilities :
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Accurately record issues and data into system. Attention to detail critical
Conduct Transactions w/ system; walk customer through correction and provide summary.
Communicate estimated completion time, regular updates and follow through on each customer vehicle.
Coordinate the detail of every vehicle prior to delivery.
Coordinate the delivery time or pick up with each customer.
Follow up with Customer on services provided; ensure they are satisfied with the work performed.

Requirements :
Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment




Understanding of basic automotive techniques related to repair and servicing of automobiles
Ability to follow oral and written instructions with attention to detail
Willingness to learn recent and creative automotive technologies
Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Perform detailed daily record keeping and reporting
Effectively handle multiple priorities, organize workload, and meet deadlines
Work in a team-based workplace and achieve common goals
Dealer Management System(s), Outlook, and MS Office
Associate Degree or certificate in Automotive Technology, preferred
Retail automotive service experience, preferred
Fluency in English and local languages
Work Location: Mumbai

📌 Service Advisor Mumbai
🏢 Tesla
📍 Mumbai