Overview

Key Responsibilities

Application Support & Operations
Lead incident management, problem management, root cause analysis, and post-incident reviews.
Establish and maintain operational runbooks, monitoring, alerting, and escalation procedures.

Platform & Technology Management
Manage integrations and data flows leveraging Informatica Intelligent Cloud Services (IICS) .
Partner with infrastructure, cloud, and security teams to ensure platform stability, patching, and compliance.

Service Management & Continuous Improvement
Drive continuous improvement initiatives to reduce incidents, improve performance, and increase automation.
Identify recurring issues and work with engineering teams to implement permanent fixes.

Collaboration & Stakeholder Engagement
Act as the primary support liaison between business stakeholders, development teams, and IT leadership.
Collaborate with development teams on release planning, deployments, and transition to production support.




Communicate clearly with both technical and non-technical stakeholders regarding incidents, risks, and system health.

Required Qualifications
Solid experience with JBoss Enterprise Application Platform (EAP) administration and troubleshooting.
Experience supporting integrations and data workflows using Informatica Intelligent Cloud Services (IICS) .
Robust understanding of web services (REST/SOAP) and distributed system architectures.
Experience with ITSM processes, incident management, and SLA-driven support settings.
Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications
Familiarity with DevOps practices, CI/CD pipelines, and release management.
Background in regulated or high-availability enterprise environments.
Experience managing global or follow-the-sun support teams.

📌 Web Application Sr Analyst Hyderabad (India)
🏢 Mattel
📍 India