Customer Care Executive - Job Description

Job Title : Customer Care Executive

Job Summary : A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, providing product or service information, and ensuring customer satisfaction through effective communication and support.

Key Responsibilities
Resolve customer complaints and provide appropriate solutions.
Maintain accurate records of customer interactions and transactions.
Follow up with customers to ensure issues are resolved.
Provide information about products, services, and company policies.
Escalate complex issues to the appropriate department when necessary.
Meet customer service performance targets and quality standards.
Build and maintain positive customer relationships.

Required Skills :




Excellent verbal and written communication skills.
Robust problem-solving and conflict-resolution abilities.
Valuable listening and interpersonal skills.
Basic computer proficiency and familiarity with CRM software.
Ability to work under pressure and handle multiple tasks.
Customer-focused attitude and qualified demeanor.

Qualifications :
High school diploma or bachelor's degree (preferred).
Previous experience in customer service, call centers, or related roles is an advantage.
Proficiency in English and local languages (if required).

Pay: ₹12,000.00 - ₹30,000.00 per month

Work Location: In person

📌 International Voice Process Sahibzada Ajit Singh Nagar (India)
🏢 Techno web solutions
📍 India