Experience : 7+ years

Location : Ahmedabad, Gujarat

Department : Full-Stack(MERN)

About Simform : Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. Simform has strong capabilities across Microsoft, AWS, Google Cloud, and Databricks. With a presence in 6 countries, Simform primarily serves North America, the UK, and the Northern European market. Simform is well-recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and chance to grow.

Role Overview : Key Responsibilities :
Develop and manage client relationships.
Develop and manage relationships with the project team/internal team.
Analyze customer data to improve customer experience.
Act as a liaison between the customer and the delivery team
Identify, troubleshoot and proactively solve customer problems
Create positive relationships with customers to turn them into brand advocates
Responsible for growing customer accounts by identifying recent prospects in existing accounts.
Meet with customers on a regular basis




Manage billing disputes and upgrade/downgrade requests
Provide feedback to the Delivery team on how customers' challenges
Ensure all contractual obligations are kept up to date, including payment terms.
Minimize customer churn.

Required Skills :
Overall 7+ years of experience in IT industry
Atleast 3+ years of experience purely in the Customer Success role.
Highly organized and able to multitask.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
Ability to identify and manage risks
Deep understanding of technology.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Why Join Us :
Flat-hierarchical, friendly, engineering-oriented, and growth-focused culture.
Flexible work timing, leaves for life events, work-from-home options.
Free health insurance.
Office facility with a fully-equipped game zone, in-office kitchen with affordable lunch service, and free snacks.
Sponsorship for certifications/events and library service.

📌 Customer Success Manager Ahmedabad (India)
🏢 Simform
📍 India