Date live: 06/10/2026

Business Area: Customer Digital and Data

Area of Expertise: Technology

Contract: Permanent

Reference Code: JR-(phone hidden)

To be successful in this role, you will need experience in:

- Application Support & Service Delivery
- Maintenance & Continuous Improvement
- Change, Release & Environment Management
- Incident, Problem & Root Cause Analysis
- Leading incident triage, performing root cause analysis, and implementing permanent fixes. Contributing to problem management processes to reduce recurring incidents and improve system resilience.
- Stakeholder Collaboration & Demand Support
- Operational Excellence & Process Optimisation
- Identifying opportunities to streamline processes, automate repetitive tasks, and implement best practices to improve operational efficiency and user experience.
- Risk, Compliance & Controls
- Ensuring compliance with internal policies, regulatory requirements, and audit standards. Supporting risk management activities including controls monitoring, incident reporting, and documentation (e.g., RCSAs, records inventory).
- Environment & Infrastructure Coordination
- Business Continuity & Resilience
- Supporting disaster recovery planning, failover testing, and continuity processes to ensure mínimal disruption to critical banking services.

Domain

- Banking
- Financial Systems

Technical Skills

- AWS
- Jenkins/GitHub
- Terraform and Ansible
- GitLab
- Nexus
- Python or Any scripting Language

Good-To-Have :

- Datadog
- Snyk or SonarQube
- Java

You may also require the following skills and experience:

- Strong understanding of ITIL practices (Incident, Problem, Change Management)
- Experience working within regulated financial services environments.




- Ability to manage competing priorities in a high-pressure production support environment.
- Effective communication and stakeholder management skills
- Continuous learning mindset to adapt to evolving banking technologies and platforms.

This role is based in our Bengaluru office.

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

- Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.




- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations

- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise
- Thorough understanding of the underlying principles and concepts within the area of expertise
- They lead and supervise a team, guiding and supporting career development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
- OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team’s operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and c

📌 Tb Core Banking Ba4 Service Engineer (Bengaluru)
🏢 Barclays
📍 Bengaluru