Job Title: IT Support Engineer (L1/L2) / End User Computing (EUC) Engineer : Location : Ahmedabad

Experience : 3-6 Years

Employment Type : Full-Time

Role Overview : Key Responsibilities : End User Support :

- Provide L1/L2 support for Windows and macOS desktops, laptops, and peripheral devices.
- Support onboarding and offboarding activities, including device provisioning and user setup.
- Handle service requests and incidents through ticketing systems while meeting SLA requirements.

Microsoft 365 & Collaboration Tools :

- Support VPN connectivity, remote access solutions, and remote workforce environments.

Identity & Access Management :

- Create, modify, disable, and manage user accounts in Active Directory.
- Manage password resets, group memberships, distribution lists, and access permissions.
- Support user authentication and access-related troubleshooting.

Infrastructure Monitoring & Maintenance :

- Monitor system health, backups, antivirus status, and patch management activities.
- Perform routine maintenance of Windows and macOS systems.
- Ensure endpoint security compliance and software updates are applied regularly.

Virtualization Support :

- Provide basic support for VMware and Hyper-V environments.
- Assist in troubleshooting virtual machine-related issues and resource allocation concerns.

Network Troubleshooting :

- Troubleshoot LAN, WAN, DNS, DHCP, VPN, firewall, and Wi-Fi connectivity issues.
- Diagnose network performance problems and coordinate with infrastructure teams for resolution.
- Support office network devices, printers, and communication systems.

Documentation & Process Improvement :





- Maintain accurate documentation of incidents, resolutions, and IT procedures.
- Contribute to knowledge base articles and standard operating procedures.
- Identify recurring issues and recommend preventive measures.

Required Skills & Qualifications :

- 3-6 years of experience in IT Support, Desktop Support, Service Desk, or EUC Support roles.
- Robust hands-on experience with Windows 10/11 and macOS support.
- Good understanding of Active Directory administration and user lifecycle management.
- Experience with VPN, remote access tools, and endpoint management.
- Knowledge of networking concepts including TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and firewall troubleshooting.
- Experience monitoring backups, antivirus solutions, and patch management processes.
- Basic exposure to VMware and/or Hyper-V virtualization platforms.
- Strong troubleshooting, analytical, and customer service skills.
- Excellent verbal and written communication skills.

Preferred Skills :

- Exposure to Microsoft Intune, SCCM, JAMF, or other endpoint management tools.
- Knowledge of ITIL processes and ticketing tools such as ServiceNow, Jira, Freshservice, or Zendesk.
- Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or ITIL Foundation are a plus.

Key Skills : Windows Support, macOS Support, Desktop Support, End User Computing, EUC, Service Desk, Helpdesk, Microsoft 365, Outlook, Teams, OneDrive, Active Directory, VPN, Remote Access, DNS, DHCP, LAN, WAN, Wi-Fi, Firewall, VMware, Hyper-V, Antivirus, Patch Management, Backup Monitoring, SCCM, Intune, JAMF, ServiceNow, ITIL.

📌 IT Support Engineer/l2) (Ahmedabad)
🏢 TechBlocks
📍 Ahmedabad