SENIOR LOGISTICS CARGOWISE SUPPORT SPECIALIST

- COUNTRY
- Argentina
- FORMAT
- Remote

Svitla Systems Inc. is looking for a Senior Logistics CargoWise Support Specialist for a full-time remote position (40 hours per week) in Argentina.

Our client offers a global platform tailored to the logistics industry's varied needs.

REQUIREMENTS :

- Hands-on experience with CargoWise (DocBuilder, Forwarding, Warehouse modules preferred).

- Understanding of freight forwarding, logistics, or supply chain operations.

- Strong technical writing and documentation skills.

- Be comfortable working with software version differences and ambiguous technical information.

- Customer-facing communication skills with the ability to explain technical steps clearly and manage uncertainty professionally.

- Detail-oriented and methodical individual.

- The ability to self-research and validate information before sharing.Be comfortable saying "I need to verify this" rather than guessing. Nice to have :

- Experience with logistics workflow automation.

- Familiarity with XML data fields or document configuration in TMS platforms.

- CargoWise certification or formal training.

RESPONSIBILITIES

- Provide technical support and guidance to clients using CargoWise and related logistics platforms. Help users configure document templates, troubleshoot system issues, and optimize workflows within the software.
- Respond to client inquiries related to CargoWise configuration (DocBuilder, document templates, workflow setup).
- Research and verify solution steps before communicating with clients.
- Write clear, accurate how-to guides and support documentation.
- Escalate unresolved issues to CargoWise specialists or vendor support when needed.
- Stay current on CargoWise updates, modules, and feature changes.

WE OFFER





- US and EU projects based on advanced technologies.
- Competitive compensation based on skills and experience.
- Comprehensive private medical insurance.
- Regular performance appraisals to support your growth.
- Flexibility in workspace, either remote, our welcoming office or local coworking.
- Bonuses for recommendations of new employees.
- Bonuses for article writing, public talks, other activities.
- 15 vacation days, 10 national holidays, 10 sick leaves.
- Personalized learning program tailored to your interests and skill development.
- Free tech webinars and meetups organized by Svitla.
- Fun corporate onlineoffline celebrations and activities.
- Well-established remote culture.
- Awesome team, friendly and supportive community!

ABOUT SVITLA

Svitla Systems is a global digital solutions company headquartered in the U.S. and operating across the Americas, Europe, Asia, and APAC. Since 2003, we have served a wide range of clients — from creative start-ups to Fortune 500 companies.

Our success is built on partnership. By integrating seamlessly with clients’ teams, we create lasting collaborations that drive real results.

We are strong advocates of workplace flexibility, remote culture, individual approach to professional and personal growth.

Svitla is proud to be an equal opportunity employer. All qualified applicants will receive consideration for cooperation without regard to age, gender identity, sexual orientation, religion, race, color, national origin, disability, or any other characteristic protected by applicable law.

Our global mission is to build a business that contributes to wellbeing of our partners, personnel, and their families, improves our communities, and makes a lasting difference in the world.

Together, we are coding a brighter tomorrow — and living it.

Join us!

LET'S MEET IN PERSON

Vladyslava Holovina : RECRUITER**:

📌 Senior Logistics Cargowise Support Specialist (Naushera)
🏢 Svitla Systems
📍 Naushera