About Axis Max Life : Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

Job Title

- Assistant Vice President - Operations

- Location

- Gurugram 90C Department

- Operations

- Function

- Operations - Bancassurance, DSF, Broca & Strategic alliances Reporting to

- CVP & Head - Banca & DSF Ops

- Band

- 3 - JOB SUMMARY :

- To drive business growth, customer retention, and operational excellence through strategic initiatives, governance, and people development, aligned with the company’s goals and vision.

Key Responsibilities :

- Drive new business growth and optimize Open Architecture share. Promote digital adoption and reduce business leakage. Strengthen governance and accelerate case processing. Conduct regular FWG/E2G sessions and quarterly connects with partners and sales teams. Enhance customer retention and minimize revenue leakage. Implement field and central retention initiatives.



Improve customer experience through outcome-based metrics. Leverage initiatives to enhance FLCIR, GIR, and E2R retention. Ensure governance and continuous improvement in customer retention. Enable and strengthen team capability through training, engagement, and process improvements. Drive succession planning and learning initiatives. Foster strong partnerships and gather feedback for continuous improvement. Monitor and improve employee engagement scores.

Qualifications : Education :

- Bachelor’s degree in Business Administration, Finance, Economics, or a related field is required. MBA or equivalent postgraduate qualification is strongly preferred.

Experience :

- Graduate, preferably with a professional qualification. Minimum 15 years of experience, with relevant exposure to digital project management.

o Knowledge of Life Insurance products preferred.

o Knowledge of Life Insurance products preferred.

KNOWLEDGE / SKILLS / ABILITIES :

- Experience in operations and customer service, preferably in Banking, Telecom, or Financial Services.
- Strong understanding of the financial services ecosystem and payments.
- Customer-centric mindset with a robust servicing attitude.
- Strategic thinking with a customer-first approach.
- Strong analytical and problem-solving skills.
- Exposure to quality tools and processes.
- Ability to lead change and drive performance in a dynamic environment.
- Excellent communication and stakeholder management skills.

State

Home Office

Branch

Gurugram -90C

Department

Operations

Function

Operations - Bancassurance & DST

Posted On

14-May-2026

📌 Assistant Vice President - Customer Engagement (Banca) (India)
🏢 AxisMaxlife
📍 India