The ERC Generalist 1 at Adobe offers a unique chance to join a world-class team in Noida. This role delivers exceptional HR support within a centralized global service delivery model.

This role requires managing many HR queries while providing uninterrupted support across different regions. Your focus will be on owning cases, adhering to SLAs, and improving employee experience. Additionally, you will support SOP governance, knowledge management, and ongoing improvements. Collaboration with regional HR teams and Centers of Excellence (COEs) is essential to support global operations and rollouts.

Success in this role requires strong judgment, operational rigor, and the ability to thrive in a fast-paced, deadline-focused, high-volume setting.

Reports To : Director - ERC

Years of Experience : 3-4 years in Global HR Operations / Shared Services / HR Service Delivery

Key Responsibilities : Global HR Support & Case Management

Act as the main point of contact for employees and managers worldwide, handling numerous HR inquiries related to policies, lifecycle processes, systems, and data

Own cases end-to-end from intake to closure, ensuring timely resolution and adherence to SLAs

Offer clear and understanding answers that follow worldwide policies and methods

Triage, prioritize, and route cases based on urgency, impact, and complexity

Resolve low to moderate complexity cases independently using defined frameworks

SLA Management & Service Delivery Excellence

Ensure resolution within 48 hours for standard queries

Provide immediate resolution for policy and informational queries not requiring backend action

Proactively manage case queues to ensure SLA adherence and timely closure

Maintain high-quality case documentation, ensuring completeness, accuracy, and audit readiness

SOP Governance & Process Excellence





Follow and maintain SOPs to ensure consistency and standardization

Update SOPs to reflect process, policy, and system changes

Identify gaps and opportunities for process improvement and standardization

Ensure adherence to global policies and local labor laws

Maintain high standards of data accuracy, integrity, and confidentiality

Support reporting and analysis of service delivery metrics

Adhere to audit, documentation, and governance requirements

Contribute to knowledge base, FAQs, and self-service enablement

Global Collaboration & Partner Management

Collaborate with regional HR teams and COEs to address queries efficiently and find solutions.

Act as a liaison between global and regional teams to ensure alignment and coordination

Ensure clear communication and smooth transitions across teams, functions, and time zones

Support global rollouts, transitions, and change initiatives

Build and maintain strong collaborator relationships across geographies

Drive continuous improvement across processes and service delivery

Support automation, digitization, and HR transformation initiatives

Contribute to enhancing employee experience and service quality

Skill Requirements

Experience in Global HR Operations / Shared Services / HR Service Delivery settings

Strong understanding of case management systems and operations guided by service level targets





Proven ability to manage high-volume workloads with accuracy and efficiency

Solid triaging, prioritization, and multitasking capabilities

Excellent written and verbal communication skills

Strong problem-solving and analytical thinking abilities

Ability to collaborate successfully across different cultures, regions, and time zones

Working knowledge of HR processes across employee lifecycle

Proficiency in Excel and data handling

Adaptability to new tools, systems, and process changes

Robust focus on accuracy and dedication to quality

Ability to handle confidential and sensitive information with discretion

Key Competencies

Customer-Centric Approach

Global Approach & Cultural Awareness

SLA & Delivery Excellence

Strong Judgment & Decision Making

Operational Field & Attention to Detail

Proactive & Committed to Resolving Issues

Effective Communication

Collaboration & Teamwork

Continuous Improvement Approach

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe tog

📌 Erc Generalist 1 (Noida)
🏢 Adobe
📍 Noida