Responsibilities :

- Escalates customer issues appropriately and correctly.
- Demonstrates timely accurate and qualified customer service.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Maintains call handle time, while remaining friendly and informative.
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
- Demonstrates appropriate sense of urgency for customer responses.

Criteria :

- Should be ready to work in rotational shifts - 24
- 7 process.
- Adherence to company policies, rules and regulations.
- To follow quality processes thoroughly using checklist standards.
- Excellent English communication skills.

Soft skills :

- Ability to effectively communicate his/her thoughts in a well-organized manner.
- Excellent, live writing skills.



Example: Ability to type a minimum of 25 words per minute with 90% accuracy.
- Friendly and upbeat style.
- Ability to handle difficult or irate customers’ effectively.
- Ability to set expectations and deliver information in a positive and articulate way.
- Investigates and takes action to meet customer’s needs.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Professional and positive in interactions with others and can establish rapport quickly.

Eligibility : Qualification - HSC and Above

Experience - Fresher or Experienced can apply

Others : Shifts timings : - Rotational Shifts (Must be comfortable with night shifts)

Transport : — One Side transport in nigh Shift.

📌 Customer Service Executive - Voice Process - Bhopal
🏢 Hexaware Technologies
📍 Bhopal