Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement of existing processes in healthcare industry.

Responsibilities

Provide excellent customer service to our customers.

Resolve and respond to customer inquiries, request and problem escalations.

Maintain a thorough understanding of client process and policies

Reproduce customer issues and escalate product bug .

Responsible to demonstrate capacity for critical thinking and analysis.

Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented setting

Prepare and publish reports in the team

Qualifications we seek in you!

Minimum Qualifications

Any graduate degree or equivalent with a strong academic record

Excellent Communication Skills both written and verbal

Effective probing skills and analyzing / understanding skills

Must be able to work on a flexible schedule





Effective probing skills and analyzing / understanding skills

Strong attention to detail.

Must be comfortable to work on in evening and night shifts

Preferred Qualifications

Intermediate MS Excel knowledge

VBA & SQL knowledge is a plus

Why join Genpact?

- Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation :

- Make an impact - Drive change for global enterprises and solve business challenges that matter :

- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities :

- Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day :

- Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

JobAssociate

Primary LocationIndia-Jaipur

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJan 22, 2026, 5:48:19 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

📌 Associate -customer Service Operations (Jaipur)
🏢 Genpact
📍 Jaipur