Your role : As a Customer Support Officer, your mission is to Implement Service administration process and to improve sales & operational efficiency with effective

- coordination with the Regions, Customers, Service sales team, Logistics, Finance and Product Sales. You will report to National Sales Manager.

You will

- Complete order fulfilment process from order entry to shipment planning/service order input and
- invoicing customers in coordination with relative departments to ensure order accomplishment
- Verify sales order / service contract with customer Purchase Order
- Ensure timely input and accuracy of data for order processing, reporting and performance
- measurements.
- Track the spare parts delivery schedule and feedback to customer / engineer.
- Dispatch service request to operations & sales departments, track to close and respond to customer's
- inquiries.
- Maintain customer & equipment master data.
- To work and analyse installation base of IT products.
- Support in creating monthly cost provisions
- Booking Service Sales Orders, Invoicing in SAP and Spirit Platform
- Provide other ad-hoc reports as and when required
- Handle administration of supplier invoices related to business line
- Be in close contact with sales team, customers and Logistics department




- Organize sales team travel and accommodations
- Follow-up deliveries and invoices to customers - timing and accuracy, initiate shipping based on stock
- availability
- Prepare various reports related orders and invoicing
- Be ready to take up new tasks whenever needed

To succeed, you will need :

- 2+ years customer service administration experience.
- Preferred in technical industrial product manufacturers or trading company.

In return, we offer :

- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being

Job location : On-Site

- This role requires you to work on-site at our office in PUNE, MAHARASHTRA, India (IN). You will be part of a dynamic team and enjoy the advantages of face-to-face collaboration.

Contact information : T alent Acquisition Team: Utkarsha Kishor Rajput

- Company: Atlas Copco Group- Functional area:

- Marketing- Location:

- India- City:

- PUNE, MAHARASHTRA- On-site/remote:

- On-Site- Brand:

- Atlas Copco- Company Name:

- Atlas Copco (India) Private Ltd.- Date of Posting:

- April 15, 2026- Last day to apply:

- April 25, 2026

📌 Customer Support Officer (Pune)
🏢 Atlas Copco Group
📍 Pune