JLL supports the Whole You, personally and professionally.

About JLL

What this job involves :

- Resolve Tier 1 queries and transactions related to core HR processes
- Maintaining data on Location Creation, Data Correction, transaction rescinds and System Security requests etc. in Workday.
- Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.
- Working with and assisting global employee/HR users from APAC, EMEA & AMR.
- Manage Global compensation audits and reports.
- Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue.
- Managing semi-functional issues in Workday and EIB Validations and Mass uploads.
- Manage One-time payments bulk uploads and comp requests.
- Managing & Coordinating queries on Case management tool Service now effectively.
- Assist SME/Sr. SME with building and maintenance of a Knowledgebase for Case Management.
- Active participation on any new transitions and documents creation.
- Assist with data correction or escalate to SME/Sr. SME, specifically for issues that cannot be resolved through self-service
- Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams.
- Update/Review SOP’s and Process Maps on a regular basis based on new inputs/changes/updates in any of the existing processes
- Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework.
- Ability to identify and escalate complex queries to appropriate stakeholders
- Adhere to agreed KPIs, KRAs, SLAs and customer service standards




- Managing client calls with the Global process partners on a regular basis and ensures required documentation
- Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

Key Skills

- Understanding or Knowledge of HR fundamentals, practices, and procedures
- Solid written and verbal communication skills
- Previous experience in a Workday HR environment preferred or similar HR ERP desirable
- Knowledge of Case Management tool ServiceNow an added advantage
- Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.
- Bachelor’s/Master’s degree in Human Resources or Personnel Management
- 3-4 years of experience in HR or client services role preferred
- Comfortable to work in Global shift timing.

Sound like you? In this role, your key responsibilities will include:

- Highly Organized and Self-motivated
- Highly Employee and Customer centric
- Strong team player, willing to learn and share experiences with other team members
- Attention to detail and ability to work towards tight deadlines
- Result oriented and Proactive in achieving results
- Ability to manage competing priorities and multiple stakeholders
- Highly Flexible and Adaptable to conditions and business requirements

What we can do for you : At JLL,



We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Senior Analyst, HR Operations (Gurugram)
🏢 JLL
📍 Gurugram