ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES- Ensures platform alignment with the business strategy- Provides consultative technical leadership to the platform team- Creates and maintains a detailed view of the existing architecture- Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions- Resolves technical escalations, including responding to defects- Participates in process workshops- Assists in migrating configuration across instances- Oversee the implementation and maintenance of platform integrations- Oversee the security of the Now Platform

JOB REQUIREMENTS

Education and Certifications- Bachelor's Degree in Computer Science or related- ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))- ITIL Foundations Certification preferred

Experience- Total 12+ yrs of experience and 8+ years relevant work experience- Must have architectural experience with Service now- Must be willing to work in shifts- Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.- Experience with complex software solutions.- Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment- Success driving complex issues through analysis and resolution- Industry domain expertise- Experience writing technical functional specifications required- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Knowledge, Skills and Abilities

Required Skills :

- Proven experience in configuration,



customization, development, and administration on the ServiceNow platform- Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.- Proven experience in working within both waterfall and Agile/Scrum methodologies.- Practical experience of setting up ServiceNow API’s and MID servers- Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases- Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS- Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)- Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner- Excellent conflict management and negotiation skills- Ability to train and support others on functional area-related topics.

Preferred Skills- Proven organizational skills- High energy, ambitious self-starter with an aptitude for learning and customer focus- Ability to work independently, work in a fast-paced workplace, and manage workload prioritization to deliver high quality work products on time with mínimal direction- Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment- Working knowledge of vendor management principles and procedures.

📌 Architect (Pune)
🏢 Harris Computer Systems
📍 Pune