- Service walk-in customers across all segments, ensuring prompt and courteous assistance.
- Generate leads for Recent-To-Bank (NTB) customers and actively cross-sell financial products.
- Act as a backup to the Personal Banker during peak hours or absences.
- Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts.
- Resolve customer queries efficiently and professionally.
- Identify and capitalize on business opportunities sensed during customer interactions.
- Deliver a high-quality customer experience to encourage retention and positive word-of-mouth.
- Ensure compliance with internal policies and regulatory guidelines.
📌 Banking Reconciliation Associate (India)
🏢 Kotak Mahindra Bank
📍 India
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